Student Affairs departments are open for full or partial in-person services this fall. Please check the Student Affairs homepage for hours, service offerings, and contact methods. For the latest campus reopening plans, safety guidelines, and requirements, visit Campus Return.

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How to Respond

Response Protocol

Determine who to contact when faced with a distressed or distressing student.

Is the student a danger to self or others? "YES"
 
The student’s conduct is clearly and imminently reckless, disorderly, dangerous or threatening — including self-harm behavior.
 
RESPONSE:  Call the UCPD at 911 or (951) 827-5222. After speaking with the police, report the student of concern to the Critical Student Incident (CSI) Team at (951) 827-5000. After-hour and weekend phone crisis consultation for students, staff and faculty is available at (951) UCR-TALK (827-8255). 
 
Is the student a danger to self or others? "NO" 

I am not concerned for the student’s immediate safety, but he/she is having significant academic and/or personal issues and could use some support.
 
RESPONSE:  REPONSE: Refer the student to Student Affairs Case Management at (951) 827-5000 or consult The Red Folder to determine the appropriate campus department to assist the student.
Is the student a danger to self or others? "I'M NOT SURE."
 
The student shows signs of distress but I am unsure how serious it is. My interaction has left me feeling uneasy and/or really concerned about the student.
 
RESPONSE: 
During Business Hours
Call Student Affairs Case Management at (951) 827-5000 or Counseling and Psychological Services (CAPS) at (951) 827-5531 for a consultation.
 
After Hours and Holidays
After-hour and weekend phone crisis consultation for students, staff and faculty is available at (951) UCR-TALK (827-8255).